Using SMART for your Pharmacy Workforce

The clinical pharmacist role has been the fastest-growing of the PCN ARRS, this has led to more investment as they can take on so much of the medicines–related workload from GPs.
Many PCNs and primary care organisations still have no idea how to embed a pharmacist into their practice or set them up for success. This can create confusion, inefficiency, and duplication of workload. Worse still, this can cause poor retention, limiting the potential impact of such a highly-skilled role.

  • Do you know what newly joining pharmacists and technicians can do safely and competently from day 1?


  • Do you have a clear delivery and development plan?


  • Do you have clear expectations of what they are contributing to workload, patient care, PCN DES, etc?


  • Do you and your pharmacy team feel clear, confident, competent, and supported to help you deliver those expectations?


  • Do you all your member practices and MDT members understand where they should be utilising the clinical pharmacist skills best, and how to triage to them?


  • Do you feel that you are able to dedicate enough time, supervision, and bandwidth to support them to achieve this?


  • Do you have visibility of your pharmacy workforce and what they are delivering to manage your patient population priorities e.g. SMRs and impact on the workload.

If you said no, to any or all of the above, you need a SMART solution for your pharmacy workforce

  • SMART is an online solution designed to reduce the effort for GPs and maximise the impact of the Clinical Pharmacist 


  • The SMART platform is designed to enhance the safety and efficiency of medicines in related processes in practice.  It is now being deployed by PCNs and Federations in England as well as for the national GP Pharmacist Programme across Northern Ireland.


  • The SMART platform has a suite of resources to enable pharmacists to rapidly accelerate their learning and implement standardised processes in a confident and competent manner – reducing the effort and increasing the productivity of the practice.


  • By deploying SMART, your practice will benefit from better efficiency, reduced workload, and a greater level of patient care and ROI